Shipping & Delivery Policy

Company: The Glass Depot • Website: GlassDetoAuto.com
Address: 421 E Highway 17, Houston, MO, 65483-2429, USA
Email: royaltywells@glassdetoauto.com • Phone: (417) 967-2834
Last updated: August 15, 2025

Where We Ship

• We ship to all 50 U.S. states and Washington, DC.
• International shipping is not available at this time.
• Shipments to P.O. Boxes and APO/FPO/DPO addresses are limited to eligible small-parcel items via USPS; fragile auto glass and freight/LTL items are not eligible.

Order Processing & Lead Times

• Order verification: 1–2 business days (may include VIN/fitment confirmation).
• In-stock small parts: Ship in 1–3 business days.
• In-stock glass: Typically ships in 3–5 business days with specialized packing.
• Special order glass or rare models: Usually ships in 5–10 business days.
• Holidays/peak seasons: Lead times may extend during U.S. holidays or peak demand periods.

Shipping Methods & Carriers

Transit time begins when your order leaves our facility. You will receive a shipment confirmation email with tracking.

Note: Delivery dates shown at checkout combine processing/packing plus carrier transit time. These are good-faith estimates, not guarantees.

Fragile Glass Packaging & Delivery Expectations

• Packaging: Auto glass is shipped in protective crates or foam-lined cartons designed to prevent breakage. Additional packing time may be required.
• Curbside service: Freight/LTL service provides delivery to the curb or driveway only. Placement, stairs, or inside delivery are not included unless purchased separately.
• Liftgate: Strongly recommended for residential deliveries. Without liftgate, additional fees or rescheduling may apply.
• Appointment & Access: Carriers may call to schedule a delivery window. Ensure truck access to avoid re-delivery fees.

Shipping Rates, Surcharges & Taxes

• Rates are calculated at checkout based on destination, weight, dimensions, freight class, and service level.
• Residential delivery, limited access, liftgate, and oversized/overlength services may incur additional surcharges.
• Sales tax is calculated based on the shipping address as required by law.

Split Shipments

Orders may ship in multiple boxes or pallets as items are ready. You will receive tracking for each shipment; no extra charge for split shipments initiated by us.

Address Accuracy & Changes

• Verify your shipping address at checkout. We are not responsible for delays due to incorrect or incomplete addresses.
• Address changes can be requested before shipment by emailing royaltywells@glassdetoauto.com or calling (417) 967-2834 . After shipment, rerouting may be possible for a fee.

Order Tracking

When your order ships, you will receive a tracking number by email. Tracking activity may take up to 24 hours to appear after carrier pickup.

Delivery, Title & Risk of Loss

• Risk of loss and title transfer when the package is handed to the carrier (UCC §2-509). We assist with carrier claims as a courtesy.
• Some orders may require an adult signature based on order value or destination.
• Ensure a secure delivery location. We are not responsible for theft after carrier delivery scan.

Damage, Shortage & Inspection on Delivery

• Inspect before signing (freight/LTL): Examine all glass for cracks, chips, or shortages. Note issues on the delivery receipt/BOL before signing and take photos.
• Visible damage/shortage: Contact us within 48 hours with order number and photos.
• Concealed damage: Inspect within 7 calendar days, retain packaging, provide photos for assistance with repair or replacement.
• Failure to note freight damage at delivery may limit our ability to support a carrier claim.

Undeliverable, Refused & Missed Deliveries

• Returned shipments will prompt contact for reship options; additional fees may apply.
• Special-order glass is not refundable if refused, except where law requires.
• Missed appointments or re-delivery fees are customer responsibility unless our error.

Installation Disclaimer

Shipped glass is for professional installation. Inspect and dry-fit before applying adhesives. The Glass Depot is not responsible for installation errors or vehicle damage.

Production/Shipping Delays & Notifications (MITOR Compliance)

If a delay occurs, we notify by email with a revised ship date or the option to cancel items per U.S. Mail, Internet, or Telephone Order Merchandise Rule.

Force Majeure

We are not liable for delays beyond our control, including severe weather, disasters, carrier disruptions, labor/material shortages, or government actions.

Fraud Prevention

Orders may be held for verification. Shipping timelines begin after verification is complete.

Governing Law

This policy is governed by the laws of Missouri and applicable U.S. federal law.

Questions?

If you have questions about shipping or delivery, contact us at royaltywells@glassdetoauto.com or (417) 967-2834.